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Changes to Provincial Visitor Services

Thursday, February 23, 2023

Tourism Nova Scotia has made changes to our contact centre and Halifax Waterfront visitor information centre operations.  

Halifax Waterfront VIC 

Effective April 1, 2023, Tourism Nova Scotia will no longer offer visitor services on the Halifax Waterfront. We are ending our lease and returning the building to Build Nova Scotia. Build Nova Scotia will take this opportunity to use the real estate to further enhance the vibrancy and year-round appeal of our beautiful waterfront.  

Team members have been offered positions with the Archives, Museums and Libraries division of the Department Communities, Culture, Tourism and Heritage.  

We are making a strategic decision to focus our resources on providing visitor services at key gateways like Amherst, the Halifax airport and Yarmouth, as well as Port Hastings and Peggy’s Cove.  

We are confident visitors to the waterfront will be well looked after. There is free Wi-fi access, Discover Halifax offers digital visitor information kiosks at different locations in the city, the Port of Halifax offers visitor services to cruise passengers upon arrival at the cruise pavilion, and there are many businesses who will benefit from people dropping in to ask for directions. 

Contact Centre 

We are also transferring Tourism Nova Scotia’s contact centre operations to Service Nova Scotia and Internal Services (SNSIS) effective April 1. Staff will continue to work from the Yarmouth Art Gallery building.      

The 1-800 numbers will not change, and the team will continue to answer trip planning enquiries through the email address. Tourism Nova Scotia will provide ongoing product knowledge and tourism training to contact centre staff. You can continue to provide information and updates about your business or tourism offering to Tourism Nova Scotia to be shared with the contact centre.