Skip to main content

COVID-19 Tourism Industry Frequently Asked Questions

Nova Scotia has removed all remaining COVID-19 restrictions in the community. For general information and updates about COVID-19 and tourism, visit https://tourismns.ca/covid-19-updates-and-resources.

Below are answers to some frequently asked questions for tourism businesses.

What resources and supports are available to help tourism businesses deal with the impacts of COVID-19?

See the latest COVID-19 programs, resources and supports for tourism businesses. Any changes or additions to programs or resources will be added to this page as necessary. However, we encourage you to visit program pages directly for eligibility and application details.

What are the current travel restrictions?

As of June 20, 2022, proof of vaccination is no longer required to board a plane or a train in Canada (outbound and domestic travel). Vaccination is still required for passengers and crew of cruise ships. 

Masking and other public health protection measures continue to be in place and enforced on planes, trains, and ships.

Visit Boarding flights to and within Canada for more information.

Travel from outside Canada (International):

The Government of Canada has temporarily restricted non-essential travel to the country to Canadians and permanent residents, with some exceptions. Fully vaccinated international travellers are permitted to enter Canada for discretionary (non-essential) travel.

Find out if you can come to Canada here: https://travel.gc.ca/travel-covid/travel-restrictions/wizard-start 

International travellers must follow federal entry requirements, and do not need to complete an additional form to enter Nova Scotia. 

Effective April 1, 2022, pre-entry tests are no longer required for fully vaccinated travellers entering Canada by land, air or water. Unvaccinated and partially vaccinated children 5 years of age or older must provide a valid pre-entry test result, even if they are accompanying a fully vaccinated adult. Children who are less than 5 years old are not required to test, regardless of their vaccination status.

For more information please visit COVID-19: Travel, testing, quarantine and borders - Travel.gc.ca. Be sure to check the site frequently, as conditions may change quickly.

All questions about international travel should be directed to the Canada Border Services Agency: English 1-800-461-9999 / French 1-800-959-2036 / outside Canada: 204-983-3500 or 506-636-5064 / tccu-ustcc@cbsa-asfc.gc.ca

Note for international travellers departing from Nova Scotia:

Travellers are responsible for learning the rules and travel restrictions of the airline and the country they are travelling to. Travellers can check on the International Air Transport Association (IATA) website for more information. You can input the source and destination Country to view any restrictions and requirements: https://www.iatatravelcentre.com/ 

COVID tests required for travel can be booked through PRAXES (PCR) or Switch Health (PCR + Antigen). Please visit these sites for further details on pricing and scheduling.

Travellers are responsible for the costs for tests required for travel. 

    Travel from within Canada (domestic):

    All border restrictions for domestic travellers are lifted. People travelling from other Canadian provinces and territories no longer need to isolate when they arrive in Nova Scotia and no longer need to complete a form. International travellers follow federal rules. 

    Who can come to Nova Scotia without isolating?

    All border restrictions for domestic travellers have been lifted. People travelling from other Canadian provinces and territories no longer need to isolate when they arrive in Nova Scotia. 

    International travellers must follow federal rules.

    People still need to isolate if they have symptoms or test positive.

    Do I have to self-isolate if someone is completing their self-isolation period in my home?

    For more information on who is recommended to self-isolate and when, see https://www.nshealth.ca/what-do-i-need-know-about-covid-19-self-isolation

    If travellers require a COVID test to go to another country or return to their country of origin, how do they book a test?

    Travellers are responsible for learning the rules and travel restrictions of the airline and the country they are travelling to. Travellers can check on the International Air Transport Association (IATA) website for more information. You can input the source and destination Country to view any restrictions and requirements: https://www.iatatravelcentre.com/ 

    COVID tests required for travel can be booked through PRAXES (PCR) or Switch Health (PCR + Antigen). Please visit these sites for further details on pricing and scheduling.

    Please note, travellers are responsible for the costs for tests required for travel. 

    Where can I point my customers to get more information about travel restrictions and public health guidelines?

    Travellers can find more information about public health guidelines at the following links:

    Can businesses refuse service to customers if they have travelled outside of the region in the last 14 days?

    Businesses understandably want to protect their staff and customers from COVID-19. We cannot refuse service to people just because we're afraid they may have come into contact with the virus. In fact, refusal of service for this reason could result in a complaint under the Human Rights Act. Businesses who decide to refuse service should be aware of the implications of this action. If a person is following public health rules, a businesses should not be refusing to serve them just because they were in another jurisdiction. 

    What businesses are allowed to open and under what restrictions?

    The Province of Nova Scotia has lifted all remaining COVID-19 restrictions in the community. There are no longer gathering limits or social distancing and masking requirements for businesses and businesses are able to open. 

    Many sectors had approved COVID-19 sector-specific plans that may continue to provide guidance for these sectors. 

    Stay up to date on COVID-19 information at https://novascotia.ca/coronavirus/.

     

    What measures should workplaces continue to take?

    Workplaces need safety plans in place as part of their occupational health and safety requirements. 

    All sector organizations should update their COVID-19 prevention plans to reflect current requirements, recommendations and safety practices, post them on their websites and encourage their members to follow them.

    Employers should encourage their employees to get vaccinated and support them to stay home when they are sick and to continue wearing masks if they wish. Any screening questions should focus on advising people who are feeling sick to stay home.

    Are there guidelines for keeping my business clean that are specific to the tourism industry?

    The Tourism Industry Association of Nova Scotia (TIANS), in partnership with Tourism Nova Scotia, is offering a new Clean it Right training program that provides tourism businesses with clearly defined policies and procedures for cleaning and disinfecting their facilities.

    Learn About the Clean it Right Program

    The program is available online at no cost for the tourism industry for a limited time. Register at https://nstourismstrong.ca/clean-it-right/

    Can I host an event/festival?

    There are no longer restrictions on gathering sizes or social distancing and festivals and events can resume.

    Businesses hosting events need to recognize that measures to prevent respiratory illnesses are part of their occupational health and safety responsibilities to their employees and patrons. See https://events.novascotia.ca/covid-19-advice-for-events

     


     

    Where are people required to wear masks/face coverings in Nova Scotia?

    While masks are no longer required in most public places, To protect yourself and others, Public Health recommends that you wear a mask if you're in a crowded, indoor place or feel sick. If you have COVID-19 symptoms or have tested positive for COVID-19, Public Health recommends that you wear a mask if you can't self-isolate.

    However, some restrictions may remain in high-risk settings like healthcare and continuing care. 

    Masking and other public health protection measures continue to be in place and enforced in airports and on planes, trains, and ships.

    Can businesses and organizations maintain public health measures beyond March 21 if they choose?

    From an occupational health and safety perspective, workplaces need to treat COVID-19 and other illnesses as hazards to be mitigated. A business or organization should follow general guidance for living safely with COVID-19 in a highly vaccinated population. They can choose to set their own policies with safety measures for employees, volunteers and/or clients. They need to do their own research about any legal and ethical implications of the policies they wish to set.

    Is proof of vaccination required at businesses/attractions in Nova Scotia?

    Starting February 28, 2022, proof of full vaccination is no longer required to participate in discretionary, non-essential events and activities that gather people together (like going to restaurants, movies, sports events, theatre performances, social events and the gym).

    Businesses and organizations can set their own vaccination policies. Any policies should take legal and ethical implications into consideration. You can also ask questions about employer and employee rights by contacting contact Labour Standards at hrcinquiries@novascotia.ca.

    Can a business or organization have a vaccine policy that is stricter than the provincewide policy?

    A business or organization could choose to set a vaccine policy that is stricter than the provincewide policy. However, we’ve designed the provincewide protocol to balance safety with some reasonable exceptions. Any policies should take legal and ethical implications into consideration. People who are not fully vaccinated need to be able to access essential services. You can also ask questions about employer and employee rights by contacting contact Labour Standards at hrcinquiries@novascotia.ca.