With thousands of customers connected to your social media accounts, negative comments are unavoidable. Whether it’s a dissatisfied customer or the product of a misunderstanding, how you handle the customer complaints largely determines your online credibility. 

In this webinar, you’ll learn how to look at negative comments as an opportunity to convert dissatisfied customers into loyal fans.

Date: Thursday, June 9, 2022
Time: 10 am
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This webinar is offered in partnership between Tourism Nova Scotia and Digital Nova Scotia through DigiPort, a one-stop-shop of interactive services and educational opportunities to help tourism businesses develop digital marketing skills and access professional support to improve their online presence.

About our Presenter

Ingrid Deon in the owner of word-craft. She started her career as a journalist but caught the social media bug when she worked at a digital marketing agency. She started her own social media marketing agency in 2019 and currently works with clients such as Nestlé Canada, Kraft Heinz and Manulife Bank, as well as small businesses across Canada. Word-craft specializes in organic social media strategy, content creation, community management and reporting.