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Tourism Nova Scotia Webinar Series

TNS Webinar Series

COVID-19, and the related travel restrictions, have had a significant impact on tourism businesses in Nova Scotia and around the world. Tourism Nova Scotia is offering training and information to support tourism businesses and organizations adapt to the evolving tourism environment, enhance quality and competitiveness, and prepare to welcome visitors when the time is right.

This webinar series offers practical information you can use to steer your business through COVID-19 and then rebuild and recover following the pandemic.

Webinars will be held weekly. See below for upcoming webinars. These will be updated as more webinars are confirmed. Videos of any recorded webinars will be added here as they are available.

If you want to be notified about upcoming webinars, subscribe to the inTouch newsletter.

Upcoming Webinars

Resetting Your Marketing Strategy

Date: Thursday, May 28, 2020
Time: 1:00 pm Atlantic Time
Register Now

Join Tourism Nova Scotia and our marketing agency of record, m5 Marketing and Communications, for a webinar on how to reset your marketing strategy in the wake of COVID-19. Now is the perfect time to reflect on your business and get strategic about your marketing plan. Jonathan Duke, Vice President of Marketing and Innovation at m5 will share six things you can work on now so you can come out swinging when the time is right.

Recorded Webinars

E-Commerce: Adding Shopify To Your Website to Maximize Sales

Online shopping is by no means new, but during the COVID-19 many consumers are increasingly seeking ways to shop online or access takeout and delivery services. It’s even more important now to offer your customers an option to make purchases through your website. Join Tourism Nova Scotia for a webinar delivered by Digital Nova Scotia and Able Sense on how you can use Shopify as an e-commerce tool.

In this webinar, Able Sense will:

  • instruct businesses not currently selling online on how Shopify works and how they can implement it in their own businesses

  • provide examples of how local businesses, reliant on foot traffic, have adapted to sell their product online to stay connected to their customer-base

  • outline the services they offer to integrate Shopify into your business as one option for e-commerce

You can also read the recap of the presentation by Able Sense.


Top 5 Free or Low-Cost Ways to Get Your Online Presence In Order

Join Tourism Nova Scotia for a webinar delivered by Digital Nova Scotia and Alison Knott from Alison K Consulting. There’s plenty of low-hanging fruit to be had in getting your online presence in order. Jargon free and stuffed full tips! This session will leave you with a clear understanding of which tactics are best for your business and how to take immediate action. The tactics we will be reviewing are:

  • Google My Business
  • Google Analytics
  • Newsletters
  • Social Media Automation
  • Website Auditing

Find additional resources from Alison Knott at


Ramping Up as The Curve Flattens: Adapting Your Business and Staff to Customer Expectations

Join Tourism Nova Scotia for a webinar delivered by Eva Gutsche from STEM Consulting on connecting with customers and adapting your business to the changes in the travel industry as a result of COVID-19. Eva Gutsche is familiar to the tourism industry in Atlantic Canada as a facilitator of the Travel Trade Market Readiness Program.

In this webinar STEM Consulting will:

  • examine how to connect with customers and business associates now and until the pandemic is resolved
  • use industry examples and case studies to demonstrate creative ways to engage potential customers in an appropriate way
  • discuss how to address difficult conversations and review cancellation policies for your business
  • discuss easing back into business – what the back to business phase could look like for both:
    • post COVID-19 consumer product / service expectations, and
    • business practices to protect the health and safety of customers and staff
  • explore potential business levels based on research and forecasts (3-year view)
  • summarize market expectations in the shorter-term


Building Connection with Your Customers Through Social Media – Part 1

Register to View Recorded Webinar

Tourism Nova Scotia and Digital Nova Scotia invite you to join a webinar delivered by word-craft on social media during the COVID-19 pandemic. Social media is one of the best ways to connect with people who are already interested in your business. It’s also vital for reaching people who haven’t heard about your business yet. Whether you’re just getting started or already have social media accounts for your tourism business, this will help you get to the next level to connect with your customers.

In this webinar, word-craft will discuss:

  • Creating goals for social media
  • Creating a content calendar
  • What to post where, and when to post it


SEO: Why Search Engine Optimization is More Important Than Ever

Register to View Recorded Webinar

Join Tourism Nova Scotia and Digital Nova Scotia for a webinar delivered by Michael MacMillan of MacMillan Search on search engine optimization (SEO).

In this webinar, Michael MacMillan will discuss:

  • Keeping your clients informed and up to date from within the search results using your homepage's metadata and Google My Business
  • Determining what types of keywords drove people to your site, and what is currently driving traffic (with strategies to maintain/improve positions) using Google Search Console
  • Scheduling your content based on historical trends using Google Trends, and accounting for post-COVID search habit changes with Coronavirus Search Trends

To prepare for this webinar, we recommend that you set up your Google My Business and Google Analytics accounts, if you have not already done so. If you would like information about how to do that, check out the resources created by Alison Knott from Alison K Consulting to build on the previous webinar she presented for us on April 30. Find these resources at


Sales Planning for COVID-19 Recovery

Date: Thursday, May 21, 2020
Time: 10:00 a.m. Atlantic Time

Register to View Recorded Webinar

Join Tourism Nova Scotia for a webinar about how to develop your sales plan for post-COVID-19 recovery. This webinar is delivered by Eva Gutsche from STEM Consulting and special guest Emma Cashmore, Nova Scotia's in-market representative in the United Kingdom.  Eva is familiar to many people in the Atlantic Canada’s tourism industry as a facilitator of the Travel Trade Market Readiness Program. Eva is offering her expertise to businesses and destination management organizations in several provinces to help industry prepare for COVID-19 recovery and attract new business through an effective sales strategy. This webinar will provide suggestions for a concrete action plan for any size business.

In this webinar Eva Gutsche will cover:

  • Short-term sales focus - understanding what consumer demand may be following the pandemic
  • Creating a short-term consumer marketing strategy for the recovery phase
  • Planning for 2021 and beyond to attract local, regional, and international visitors